Long Cycles 5KW 48V 100Ah Off-Grid Solar System

About delivery and transportation Time&Please note: we do not accept the dispute of no update logistics!

1,Because the battery (especially the high-power battery you purchased) is a special commodity, the terms of transportation are
very strict, all logistics companies in China, including China Post, UPS, FedEx, DHL, are unable to directly transport electricity

Pool,SHOPPING PROCESS

2,So we will start to transport your order from Hong Kong. Once the battery arrives in Europe or US, we will declare for import at
the European or US customs. When the battery passes through the European or US customs, we will send it to you by UPS or FedEx. so
the ups number we provide will not be updated before the battery passes the customs. This is normal.

3,Once UPS's transportation number is updated, you can receive the goods within 3-5 days at most.If we can't find the updated
information after delivery, and the transportation time is still within the time we promised, please don't bring up a dispute

We provide a guarantee for manufacturing faults/defects of 12 months.This warranty does not cover negligence or misuse of the battery. 

This warranty does not cover damage to the product caused by accidental submerging of the battery in any body of water (lake, stream, pond, or the ocean), leaving the battery exposed in the rain, overcurrent situations during either charging or discharging of the battery, abuse, neglect, improper use, unauthorized modification or tampering, improper maintenance, normal wear and tear, disposal in a fire, freezing, theft, accidental damage, or other forms of physical damage. 

All products are checked for quality before being shipped out.If you purchased any items which appear to have a problem, please contact us. In most cases we are able to sort out the problem by providing technical support, without your send ing anything back.